Case study · 5 min read
How Willow’s increased QR usage by 60% — and transformed the guest experience.
60%
QR usage increase
<1 min
payment time
+30%
staff focus time
5×
tip increase
“It wasn't just about technology — it was about giving our guests more control and giving our team room to breathe.”
The challenge
Peak-hour bottlenecks, long waits for the bill, and overwhelmed staff were hurting customer satisfaction, table turnover, and daily revenue.
The turning point
With dyne Scan & Pay, guests scan a QR, see the bill in real time, split by item, percentage, or equally, and finish in under 30 seconds.
The results
QR usage up 60%, payment time under a minute, staff with 30% more focus time, and tips up 5× — with bill-splitting fully automated.
What it meant for the business
Faster table turnover meant more covers. Less staff burnout improved retention. Real-time data drove smarter decisions, and QR engagement became a loyalty channel.
Upgrade your guest experience like Willow’s.
Book a demo and see how dyne turns pain points into profits.